Shipping
We ship from Vanduser, Missouri. We ship via UPS, FedEx or the United States Postal Service whenever possible. Shipment time varies depending on your proximity to Missouri.
We Ship from Vanduser, Missouri. The map below shows ESTIMATED delivery time in transit for addresses within the 48 contiguous US states. Keep in mind that it takes us time to process, pack, and prepare an order for shipment, and delivery time will vary accordingly. FedEx and UPS operate Monday - Friday, excluding most major holidays. Off days are not included in transit calculations.
Drop Ship and Special Order Items: Certain item we catalog are stocked and shipped by the manufacturers. These types of items are normally shipped within 5-7 days of the date the order was placed. In certain circumstances, there will be further delays, generally caused by the manufacturing process. In these unusual circumstances, we will inform you of the expected delivery time. Tracking numbers for these items are generally available a day or so after the shipping date. Because of the special nature of these types of orders, you will be charged for the item at the time you place your order.
Returns
Items must be returned within 10 days from the date the order was shipped. There will be a 30% restocking fee on all returned items. Items must be returned in the shape they were shipped. Items will not be accepted if over the 10 day mark.
CANCELLATIONS
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.
We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
